The Box Office Staff Team Member is specifically
responsible for ensuring that the guest experience while purchasing
tickets to the show is exceptional. Fast, Efficient, and the friendliest
of service are requirements. The box office service areas are the
responsibility of the Box Office Staff Team Member. It is critical to
ensure the cleanliness, neatness, and professional image of these areas
in all aspects.
The Usher is specifically responsible for ensuring that the guest
experience from the moment they arrive at the cinema site is always
exceptional. The in auditorium experience as well as the lobby and other
public areas are the responsibility of the usher to oversee and ensure
excellence.
The Concession Staff Team Member is specifically responsible for
ensuring that the guest experience at the concession stand is always
exceptional. The concession and food service areas are the
responsibility of the Concession Staff Team Member. It is critical to
ensure excellence of food quality, cleanliness, and guest service as it
relates to the concession experience.
The 7 star concession and food service areas are the responsibility of
the 7 star Food Service Staff Team Member. It is critical to ensure
excellence of food quality, cleanliness, and guest service as it relates
to the concession experience.
The 7 star Usher/Concierge is specifically responsible for ensuring that
the guest experience from the moment they arrive at the cinema is
exceptional. The comfort of our 7 star guests is the primary focus at
all times. The in auditorium experience as well as the lobby and other
public areas are the responsibility of the 7 star usher/concierge to
oversee and ensure excellence.
- Bachelor or High School Degree.
- 2 years or above experience in Hotel and Restaurant.
- Good knowledge in Hospitality and Customer Service.
- Good English Communication skills, Arabic is an advantage.
- Proven track record in a support role within a prestige level service based, environment.
- Commitment to excellence in Guest service with proven ability to maintain significant attention to detail.
With a rich legacy of cinema firsts, a passion for
movies and a mission to entertain film fans everywhere, Novo Cinemas is
proud to be the largest and most visited chain of theatres in the
Middle East.
Our journey began in 2000 under the Grand Cinemas brand. The launch
of the flagship Grand Cineplex in Dubai, United Arab Emirates, would be
the cornerstone of an entertainment chain that would soon extend across
borders and introduce to the region such pioneering technologies as
online booking, e-kiosks and the first cinema-dedicated mobile app, in
addition to the UAE’s only IMAX screen.
In 2012, Grand Cinemas was acquired by ELAN Qatar W.L.L (ELAN) as
part of the Gulf Film Group, and so began an exciting new chapter in our
story. Attuned to the evolving social habits and needs of today’s
movie-goers, in 2014 we re-inaugurated the chain as Novo Cinemas, an
identity that would reflect our promise of a complete entertainment
experience.
In the same year, we opened our doors at World Trade Centre-Abu
Dhabi, a location near and dear to Emirati hearts in the capital’s old
central market, and took premium cinema to Qatar, welcoming movie-goers
at the luxury island destination of The Pearl-Qatar. As a result, our
expansive network now spans no fewer than 119 screens and 22,000 seats
in 15 locations across the UAE, Qatar and Jordan. Ongoing expansion will
see our numbers grow to over 200 screens by 2015 – and our IMAX network
extended to four spectacular screens.
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